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We're happy to refund or exchange any product* ordered through our website (www.myheartbeatbear.com) or from our shop in Colwyn Bay, North Wales as long they are returned within 30 days of purchase. All we ask is that you complete our simple returns form which can be downloaded below and include it with your return.
Once we receive your returned items, we will refund your original payment method in full. Kindly note that we are unable to refund your return postage costs and can't be held responsible for lost returns (we advise you return items to us using a recorded postage method).
If you have any questions or worries about returning an item, please contact us before your return.
If you have received a faulty or damaged item, or something is missing from you order, please contact us and we can send out a replacement item. If however you would prefer to return the item for a refund, again please contact us first as we may not require the item sending back to us in certain circumstances (usually where we are able to get photograph evidence of damage).
We're unable to accept returns of custom products such as our custom printed t-shirts and other items created especially for you. We also can't accept returns of damaged, used products or items that have been removed from packaging, including the removal or ear tags etc.