Help & FAQs

General Information

How can I contact My Heatbeat Bear?

You can contact us by phone, email or web form by visiting our contact page. It's worth noting that our standard opening hours are Monday-Friday from 9am until 4pm.

How do I return an item to My Heartbeat Bear?

We offer a no quibble 30 days return policy on all products offered on our website (excluding personalised items). Just fill out the form on our returns policy page and safely return your items to us. Once received we will process your refund for you.

I have lost my instructions, what can I do?

Our website contains a full set of user guides and instructions for all of our products. Just visit the product guides page.

Is your website safe and secure?

As soon as you visit our website here at you are connected using a secure and encrypted connection. This will be indicated by the padlock indicator in your web browser. This ensures the information you share with us is safe.

Are your products safe for babies and children?

Products sold by My Heartbeat Bear conform to all British and European safety regulations. We also have strict procedures in place at our factories to make sure our items are of the highest standards possible. Please visit our dedicated safety information page for further details.

The majority of our teddy bear and animal products are intended for children aged 3 and over due to the Velcro fastening on their backs, so unless otherwise stated please do not give these to baby's.

How many seconds can be recorded on your heartbeat sound recorder?

All sound recorders sold at My Heartbeat Bear will record for 20 seconds which is more than enough time to capture your baby's heartbeat.

Can I replace the batteries in your sound recorders?

Yes! If you visit our replacing batteries page in product guide section of this website we have full instructions for replacing sound recorder batteries including helpful pictures.

Is it possible to wash the teddy bears and animals from My Heartbeat Bear?

Our teddy bears and animals are only suitable for surface washing. If you visit our washing guidelines page in product guide section we include full washing instructions for our heartbeat bears and gender reveal bears.

Is it possible to get replacement sound recorders from My Heartbeat Bear?

We have a full range of accessories available for our heartbeat bears including new sound recorders.

How do I record my baby's heartbeat during my baby scan?

Recording your baby's heartbeat onto your sound recorder is very simple and takes just a few seconds. We have a full heartbeat recording instructions available in our product guide section of this website.

Most of the time the person performing your baby scan will be happy to make the recording for you.

How long has My Heartbeat Bear been operating?

My Heartbeat Bear was launched in 2019 by Be My Bear, the UK's largest retailer and wholesaler of make-anywhere-bear products.

Be My Bear was formed in 2001 and has provided bears to celebrities and well-known television shows such as The X-Factor, Hollyoaks and The Apprentice.

Do you wholesale your products?

My Heartbeat Bear is owned and operated by Be My Bear, the UK's longest running wholesaler of make-a-bear kits, clothing and accessories. You can view Be My Bear's full range of products and sign up for a wholesale account at

Ask My Heartbeat Bear A Question

If you have a question that isn't covered in our FAQs please feel free to contact us or submit your question below. We aim to respond to all queries within 48 business hours.